Recipient Enrollment
The department of social services is responsible for enrolling recipients into CCPGM. Each eligible recipient chooses a primary care provider from a list of participating PCPs. They also educate enrollees on how to use the plan, emphasizing the need for regular preventive health visits.

• Mecklenburg County residents may change provider by contacting Mecklenburg Department of Social Service at 704-353-1500.
• Union County residents may change their provider by contacting Union County Department of Social Services at 704-296-4300 and ask for their assigned case worker.
• Anson County residents may change their provider by contacting Anson County Department of Social Service at 704-694-9351 and ask for their assigned case worker.

CCPGM is a network of Primary Care Providers (PCP) who will help you manage your healthcare needs.

• The PCP you are assigned is on your Medicaid card.
• Get established with your assigned PCP IMMEDIATELY.
• Take your current Medicaid card when seeking medical service.
• Call your PCP before going to the Emergency Room unless it is an emergency.
• Get your PCP's approval before seeking specialty care or seeing another doctor.
• Go for regular preventive care such as Health Check, immunizations, checkups, mammography, cholesterol and diabetic screening.
• Some services do not need PCP approval such as dental or mental health services. (The patient handout provided by DSS includes a complete list of exempt services...)

More Resources
Department of Social Services: works in cooperation with the Social Services Commission, the 100 local Department of Social Services and other public and private entities to protect children, strengthen families, and help all North Carolinians to achieve maximum self-sufficiency.
Public Consulting Group: Assigns and updates member's PCP
Division of Medical Assistance: The Division of Medical Assistance manages Medicaid and NC Health Choice for Children for the state of North Carolina.
National Institutes of Health: The National Institutes of Health is the steward of medical and behavioral research for the Nation.
American Diabetes Association : The American Diabetes Association is the nation's leading nonprofit health organization providing diabetes research, information and advocacy.
National Diabetes Education Program: NDEP is a partnership of the National Institutes of Health, the Centers for Disease Control and Prevention, and more than 200 public and private organizations.
Centers for Disease Control: CDC serves as the national focus for developing and applying disease prevention and control, environmental health, and health promotion and education activities designed to improve the health of the people of the United States.
Reach Out and Read: Reach Out and Read (ROR) is a program that promotes early literacy by bringing new books and advice about the importance of reading aloud into the pediatric exam room and as part of well child checks.
Improving Chronic Care: Helping the chronically ill through quality improvement and research.